Technical Support Manager BMS
Priva
Job description
At Priva, we specialise in Building Management Systems (BEMS) and building automation solutions that improve comfort, energy efficiency, and sustainability in commercial buildings. To support our continued growth in the UK, we are looking for a Technical Support Manager with a strong background in the BEMS industry.
About the role
As Technical Support Manager, you will lead and develop the UK Technical Support team supporting Priva’s building management system and building automation solutions. This is a hands-on leadership role combining people management, technical escalation ownership, and close collaboration with Sales and Priva HQ (R&D). This role can be hybrid, ideally 2 hours travel from our Watford office.
Key responsibilities
Lead, coach, and develop the Technical Support Specialists
Act as escalation point for complex or customer-critical BMS-related technical issues
Drive continuous improvement of support processes, documentation, and knowledge sharing
Plan and facilitate BMS and product training for internal teams, partners, and Sales
Act as the primary UK technical interface with Priva HQ and R&D
Support product introductions, partner enablement, and key customer engagements
What we’re looking for
Essential
Strong background in the BEMS / HVAC / building automation industry (hardware and/or software)
Proven experience leading or managing technical teams in a BEMS environment
Experience handling escalations and customer-critical technical situations
Strong communication and stakeholder management skills
Desirable
Experience delivering or facilitating BEMS or technical training
Knowledge of BACnet, Modbus, M-Bus
Experience with cloud-connected BEMS platforms
Location requirement
Candidates must ideally be based within approximately 2 hours’ travel of Watford
Job requirements
What we offer
Competitive salary + bonus scheme
Company car allowance
Pension, private healthcare, and additional benefits
Laptop, mobile phone, and home-working support
A collaborative, people-focused environment within the BMS industry
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