Role Overview;

As a Customer Support Representative, you will be the first line of support (Tier 0) for our customers within your territory. You’ll play a critical role in delivering excellent user experience by providing quick, professional, and solution-oriented assistance related to our digital platforms and products (e.g., GrowSphere, Workspace).

You will be part of the local Digital Farming team, while working closely with Netafim’s Global Support Team to ensure consistent and high-quality service.



Key Responsibilities;

· Serve as the initial point of contact for customer support queries related to our digital platforms.

· Assist with common technical issues such as login problems, password resets, and connectivity questions.

· Lead the onboarding process for new customers: farm setup, polygon creation, valve mapping, and more.

· Proactively reach out to customers with product updates, scheduled activities, or guidance.

· Identify customers using controllers without cloud connection, and support them in creating their account and connecting to the platform.

· Provide subscription support, including payment-related issues or follow-ups with unpaid users.

· Escalate unresolved issues to Tier 1/2 support teams and monitor progress to ensure customer satisfaction.

. Accurately log on to all interactions and track ticket resolution via Salesforce.

· Proven experience in technical support or working with digital systems.

· Full fluency in English and the local language.

· Proficiency in computer systems and tools such as Office 365.

· Full-time availability during local working hours.

· Ability to quickly learn and navigate new platforms and technologies.