Are you technically minded, commercially driven, and good at organizing? Do you enjoy working closely with customers and making sure everything runs smoothly even after a project has been completed? Then we have a great opportunity for you at Logiqs.

As Aftersales Manager, you take responsibility for our customers after their projects have been completed. You act as the key link between customers, service technicians, and our technical organization.

Your main focus will be on our iCUBE systems. These are automated storage systems where reliability and availability are essential. You make sure we don’t simply wait for customers to call when something goes wrong, but instead take a proactive approach. Planning preventive maintenance, monitoring SLA agreements, offering spare parts, coordinating service activities, and ensuring proper administrative follow-up: you keep everything running smoothly.

In short, you help us take the next step from providing service to delivering professional and proactive aftersales support.

What will you do?

No two days are the same. You work closely with customers, service technicians, technical specialists, and the commercial team. One day, you’re discussing preventive maintenance with a customer, while the next day you need to respond quickly to an unexpected breakdown. Throughout it all, you maintain an overview and make sure commitments are met. Your responsibilities include:

• Coordinating and scheduling service, maintenance, and breakdown activities;
• Proactively organizing preventive maintenance, with a particular focus on our iCUBE systems;
• Managing and monitoring Service Level Agreements (SLAs) after project completion;
• Maintaining customer relationships and identifying commercial opportunities within aftersales;
• Actively offering spare parts, maintenance, and additional service solutions;
• Ensuring accurate administrative and financial processing of service activities;
• Identifying opportunities for improvement and working together with Engineering, Software, and Sales to further professionalize our products and aftersales organization.

You’ll have plenty of freedom to shape and develop this role. Do you see an opportunity to make something smarter, more efficient, or more customer-friendly? You don’t have to wait for someone else to take the initiative. Take ownership and make it happen.

Your profile

We’re looking for someone who knows how to combine technical understanding, customer contact, and organizational skills. You don’t need to solve every technical issue yourself, but you understand what’s going on, ask the right questions, and know when to involve a specialist.

In addition, you:

• Have an MBO+/HBO level of education or equivalent working and thinking level, with an affinity for technology;
• Have experience in service, aftersales, planning, or a similar technical environment;
• Are strong in planning, organizing, and setting priorities;
• Are customer-focused, commercially minded, and an effective communicator;
• Work proactively and independently, while maintaining an overview when things get busy;
• Have a good command of both Dutch and English.

Experience in machine building or industrial automation is a plus. More importantly, we value someone who takes ownership, adapts quickly, and gets energy from further developing our aftersales organization.

What we offer

This isn’t a role where everything has already been mapped out for you. Our installed base is growing, and aftersales is becoming increasingly important within Logiqs. You’ll have the opportunity to play a key role in this development.

Here’s what you can expect:

• A high level of freedom and responsibility within your role;
• The opportunity to further develop and expand our aftersales organization;
• A varied position combining technology, commercial activities, customer contact, and organization;
• Frequent contact with international customers and our own technical specialists;
• A gross monthly salary between € 3,500.00 and € 4,500.00, depending on your knowledge and experience;
• A family-owned company with short communication lines and a flat organizational structure;
• A good pension scheme;
• 25 days of annual leave, with the option to purchase additional days;
• Fun activities organized by our employee association;
• Plenty of opportunities to develop yourself and further shape your role.

Does this sound like you?

Do you have technical insight, enjoy keeping things organized, and want to develop yourself into a role with greater responsibility within aftersales?

Then we’d love to hear from you.

– Recruitment agencies are kindly requested not to respond to this vacancy –