Location: Seoul / Dongtan
Company: Festo Korea
Type: Full Time

About the Role

Provide technical support services as a member of the Technical Support Team at Festo Korea, helping customers effectively utilize Festo products. Deliver technical support for pneumatic and electric automation products across various industries through both online and on-site channels.

Support customers by offering technical consultation, troubleshooting, commissioning assistance, and application guidance. Contribute to sales growth through various pre-sales support activities, including product selection, solution recommendations, and technical feasibility reviews.

Develop technical documentation, user guides, training materials, and other support resources to enable customers to better understand, operate, and maintain Festo products effectively. Serve as a technical partner to customers by providing timely and professional support.

Responsibilities

Online Technical Inquiry & On-site technical Support:

• Technical inquiries about Festo products are answered and supported through an online form for customers or internal colleagues.
• Provide troubleshooting support for issues related to Festo products at customer sites and deliver appropriate technical solutions to resolve customer problems.
• Provide commissioning services for customers installing Festo products, ensuring proper setup, functionality, and operational performance.
• Provide commissioning services for newly installed Festo products, particularly motor controllers and remote I/O systems, ensuring proper configuration and reliable operation at customer sites.
• Deliver energy-saving service support by analyzing customer pneumatic systems and recommending energy-efficient solutions to optimize performance and reduce energy consumption.

Pre-sales Technical Support

• Perform customer-requested compatibility tests to verify product suitability before sales activities and share the test results with customers and internal teams.

Technical Training

• Conduct maintenance training for customers on the operation and maintenance of Festo products.
• Provide technical training to internal employees and distributors, enhancing their knowledge of Festo products and applications.

Develop technical materials

• Making technical materials, application guides, and troubleshooting documentation to support customers and internal employees.

• Develop application notes on compatibility and integration with third-party products to support customer applications and system implementation.

Required Qualifications

• Bachelor’s degree in electronic engineering, Mechatronics engineering, Industrial engineering or similar.
• At least under 3 years of engineering experience in FA

• Good understanding of industrial automation and the ability to develop knowledge of pneumatic and electronic technologies and applications.

• Good communication skills with customers
• Above intermediate speaking and writing level in English
• Knowledge of industry standards and application in various industries
• Understanding of diverse cultures of different countries

Preferred Qualifications

• Engineering experience in the Factory Automation (FA) industry.
• Experience in engineering, commissioning, and troubleshooting of motor controllers and remote I/O systems.
• Experience with various PLC platforms, including programming, and commissioning.
• Experience in providing technical support

Why Join Us?

At Festo, we are driven by innovation and excellence. Joining our team means:

• Expand technical knowledge beyond pneumatic products to include electric automation products, enabling the delivery of comprehensive technical support and enhanced customer satisfaction.
• Develop expertise in both pneumatic and electric automation products and provide professional technical services to customers.
• Strengthening communication and interpersonal skills through interactions with a wide range of customers across various industries.
• Develop expertise in pre-sales technical support through compatibility testing and technical validation of customer applications, contributing to successful product adoption and sales growth.
• Work with a collaborative network of local experts and global technical support teams.
• Build broad expertise across customer applications, market trends and industrial automation technologies.
• Benefit from continuous learning and professional development opportunities within an international organization.