Your role and responsibilities

This role will contribute to the GMD and Mining Business Lines, with stakeholders
including customers, Lifecycle Manager, internal service sales, service engineering and
various engineering disciplines. In this role, you will be responsible in delivering remote
diagnostics services and support product development of ABB service operations.
Reporting to the Digital Platform Operations Manager, you will maintain and enhance
customer satisfaction by ensuring uninterrupted service operations.

The work model for the role is: hybrid


You will be mainly accountable for

• Perform remote diagnostic services for our customers and provide high-end technical support within the service organization as well as cross-department.
• Collect and analyse data and generate reports for remote diagnostic services to ensure uninterrupted operations at customer sites.
• Follow up and track recommended actions with Lifecycle Manager and/or customers and within ABB departments focused on delivering best-in-class services.
• Set up the configuration of remote diagnostic services, in addition to updating and maintaining service and installed base database (related to remote connectivity).
• Assist in the development, documentation, and optimization of ABB service operations processes and help to refine and evolve service offering to best meet customer needs.
• Support Service Product Development and Sales teams to maintain the existing service business and generate opportunities to further grow and expand.

Qualifications for the ro

• B.SC./M. Sc in Electrical Engineering, Software Engineering, or equivalent
• High degree of proficiency in using MS Office, Windows and Ubuntu OS environments.
• Proficiency in Azure services and architecture. Ability to troubleshoot and resolve Azure-related issues.
• In-depth knowledge of network protocols (TCP/IP, DNS, DHCP, etc) and experience with network security practices and technologies.
• Fluent in English, Spanish is an asset

ABB offers

• Annual financial bonus
• Flexible working hours
• 25 vacation days
• Annual salary reviews
• Possibility of remote work (Home Office)
• Financial contribution for working from home
• Multisport card
• Opportunities for education - external courses and conferences
• Language courses - group, individual, or online
• Meal voucher (financial contribution directly to your salary)
• Contribution to pension insurance or Benefit Portal (2-3% in addition to your monthly salary)
• Opportunity for further career growth within branches in the Czech Republic and worldwide
• Modern offices with good transportation accessibility (train, bus, tram near the office)
• Mobile phone

More about us

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.